All posts by Ugme1

Achieving sustainable growth with Azure and FinOps best practices

Cloud sustainability is not only about reducing the environmental impact of cloud usage, but also about smart business decisions. To understand the impact of cloud computing on carbon emissions, precise measurement, trustworthy data, and robust tools are essential. Read this blog to learn about two new tools from Microsoft Azure AI that are working to create a more sustainable cloud.

DM us to learn how to reduce your company’s IT carbon footprint.

#AI #ESG

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Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

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Surface Pro 10

Want the Surface AI experience in a desktop device? Then experience the Surface Pro 10. This @Microsoft Surface PC comes with everything you want in a remote PC but can easily be configured as a desktop PC, with support for a Surface Thunderbolt™ 4 dock for connection to 2 monitors. Check out the data sheet to see all the features of this AI-ready Surface, and contact us today to order yours!

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Project Gutenberg brings free audiobooks to the global community with AI-generated book narration

Project Gutenberg, which makes electronic versions of public-domain books available via the internet, is the oldest digital library. Its vision is to support freedom of information, giving people around the world access to great works of literature, but it had a shortage of audiobooks. Get this case study to learn how Microsoft’s AI solution helped change that, creating nearly 5,000 new audiobooks.

What could @Microsoft AI do for your company? DM us for details on how to get started.

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How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

Discover how Dynamics 365 Customer Service with Copilot integration is transforming customer service representatives into ‘super agents’!💪 This customer story showcases how Copilot’s advanced AI and real-time insights streamline processes, enhance efficiency, and deliver superior support. Get the story and contact us to discuss how UGM Enterprises, Inc. can help you turn out super agents on your customer service team.

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