Blog

This is where you can find the latest news and insights about UGM Solutions — new products and solutions. Never miss a beat.

Generative AI in Microsoft’s Customer Service and Support: Learnings from Microsoft’s successful deployment of Copilot to Customer Service and Support (CSS)

Discover how @Copilot in Dynamics 365 Customer Service helped agents experience a 9% faster First Response rate, a 12-16% decrease in Average Handle Time, and an overall increase in case resolutions without peer assistance. DM us when you are ready to create a more secure and efficient remote work environment with Copilot.

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Surface Pro 10

Want the Surface AI experience in a desktop device? Then experience the Surface Pro 10. This @Microsoft Surface PC comes with everything you want in a remote PC but can easily be configured as a desktop PC, with support for a Surface Thunderbolt™ 4 dock for connection to 2 monitors. Check out the data sheet to see all the features of this AI-ready Surface, and contact us today to order yours!

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Project Gutenberg brings free audiobooks to the global community with AI-generated book narration

Project Gutenberg, which makes electronic versions of public-domain books available via the internet, is the oldest digital library. Its vision is to support freedom of information, giving people around the world access to great works of literature, but it had a shortage of audiobooks. Get this case study to learn how Microsoft’s AI solution helped change that, creating nearly 5,000 new audiobooks.

What could @Microsoft AI do for your company? DM us for details on how to get started.

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How Microsoft customer service and support agents become super agents with Copilot in Dynamics 365 Customer Service

Discover how Dynamics 365 Customer Service with Copilot integration is transforming customer service representatives into ‘super agents’!💪 This customer story showcases how Copilot’s advanced AI and real-time insights streamline processes, enhance efficiency, and deliver superior support. Get the story and contact us to discuss how UGM Enterprises, Inc. can help you turn out super agents on your customer service team.

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Simplifying cloud migration and modernization with Microsoft Azure

Ready to take your business to the cloud? Or maybe you’re already on the way. Wherever you are in your modernization journey, this eBook offers resources to help you along. Download it for insights on making progress on migration and modernization initiatives, plus best practices for getting started with @Microsoft #Azure.

DM us to discuss simplifying your cloud journey.

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